As an affiliate partner of SysInfoTools, we adhere to a fair and transparent refund policy to ensure customer satisfaction. EmailProHelp is committed to providing a seamless experience with high-quality software solutions.
Overview
We offer a 100% money-back guarantee on all our products and services. If you are not satisfied with the product, a full or partial refund will be processed within 5 to 7 business days, subject to the terms outlined below.
Guidelines for Refund
Eligibility Criteria:
- The product must have been purchased directly from EmailProHelp or one of our authorized resellers.
- Refund requests must be made within 30 days of purchase.
Valid Refund Scenarios
- If the output generated by the full version differs from that of the demo version.
- If our technical support team is unable to resolve a valid issue with the software.
- Written evidence of the issue is required, and users must permit us to destroy the software from all systems.
Refund Process
- Submit a detailed written request to support@emailprohelp.com, including screenshots, videos, or problematic files.
- Our technical team may require file uploads to an FTP server for deeper analysis.
- Refunds will be issued once the investigation is complete and eligibility is confirmed.
Non-Refundable Scenarios
Refunds will not be granted in the following cases:
- If you are unable to operate the software due to a lack of technical knowledge or inability to meet the system requirements.
- If the software is purchased for the wrong platform or without evaluating the demo version.
- Refunds are requested after 30 days from the purchase date.
- If you decline to sign a Non-Disclosure Agreement (NDA), which ensures confidentiality during the issue resolution process.
Important Notes
- Always use the demo version to ensure the software meets your needs before purchasing.
- Refunds are not applicable for user errors or failure to understand software functionality.
At EmailProHelp, we prioritize your satisfaction and encourage users to evaluate the demo version before purchasing. For any refund-related queries or assistance, contact us at support@sysinfotools.com. Thank you for choosing EmailProHelp for your email solutions.